Frequently Asked Questions

What is Best Life Individual Support Services?

Best Life Individual Support Services is an NDIS-registered disability support provider dedicated to helping people live more independently, confidently, and comfortably. We provide personalised support services tailored to each participant’s goals, lifestyle, and individual needs.

Who do you support?

We support people living with disability who may need assistance with daily living, community participation, personal care, social support, transport, allied health services, and other individualised services.

Are you an NDIS provider?

Yes. We work with NDIS participants and can support people who are self-managed, plan-managed, or NDIA-managed, depending on service arrangements.

What areas do you service?

We provide support services across Australia. Contact us to find out whether we can support you in your location.

What types of support do you provide?

Our services may include:

  • Supported Independent Living
  • Personal care and daily living assistance
  • Community participation
  • Social support and companionship
  • Transport assistance
  • Household tasks
  • Capacity building supports
  • Support with appointments and activities
  • Individualised support tailored to your goals
  • Complex Care
  • Nursing
  • Child Services
  • Speech Therapy
  • Occupational Therapy
  • Exercise Physiology
  • Counselling
Can supports be personalised?

Absolutely. We understand that every person is different, so we work closely with participants and families to create supports that match individual goals, routines, and preferences.

Do you provide in-home support?

Yes. We can provide support in your home to assist with everyday tasks and help you maintain independence and comfort in your own environment.

Can you help with community access?

Yes. We support participants to engage with their community, attend appointments, participate in social activities, build confidence, and develop independence.

NDIS & Funding

How do I get started with NDIS supports?

If you already have an NDIS plan, we can discuss your goals and help arrange suitable supports. If you’re new to the NDIS, we can guide you through the process and explain how supports may work.

Can I use your services if I am self-managed or plan-managed?

Yes. We welcome self-managed and plan-managed participants.

What if I don’t have NDIS funding?

Please contact us to discuss your situation. Depending on your needs, private support arrangements may be available.

Are your support workers qualified?

Yes. Our support workers are carefully selected and trained to provide respectful, compassionate, and professional support. All staff have access to over 100 training courses.

Are your staff screened and checked?

Yes. Staff complete relevant screening and background checks in line with industry and NDIS requirements.

Will I have the same support worker regularly?

We aim to provide consistency wherever possible so participants can build trust and comfortable relationships with their support workers.

How do you ensure participant safety and wellbeing?

Participant wellbeing is our priority. We follow professional standards, safe work practices, privacy requirements, and individual support plans to ensure quality care and support.

How do I arrange services?

You can contact us by phone, email, or through the website contact form to discuss your support needs and arrange an initial consultation.

Is there a waiting list?

Availability can vary depending on support needs and location. Contact us and we’ll let you know current availability.

Can family members or carers be involved?

Yes. We value collaboration and welcome involvement from families, carers, guardians, and support coordinators where appropriate.