Terms and Conditions

Disclaimer

This is a general template for an Australian NDIS service provider website and is not legal advice. You should have it reviewed by an Australian lawyer familiar with NDIS compliance, Australian Consumer Law, privacy obligations, and disability services regulation before publishing.

Terms and Conditions

Effective Date: 01/05/2026
Website: www.blissqld.com
Business Name: Best Life Individual Support Services Pty Ltd
ABN: 94 652 210 930
Location: Australia

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you must not use this website.

These Terms apply to all visitors, users, participants, carers, guardians, representatives, and any other persons accessing the website.

2. About Our Services

Best Life Individual Support Services provides disability support and related services in accordance with the National Disability Insurance Scheme (NDIS) and applicable Australian laws.

Information on this website is intended for general informational purposes only and does not constitute professional, medical, legal, or financial advice.

Service availability may vary depending on:

  • Participant eligibility
  • Funding availability
  • Geographic location
  • Staffing capacity
  • Individual support requirements
3. Eligibility for Services

To access certain services, you may be required to:

  • Be an NDIS participant or otherwise eligible for support services
  • Provide accurate and current information
  • Enter into a separate Service Agreement
  • Comply with applicable NDIS requirements

We reserve the right to refuse or discontinue services where appropriate, including where safety, legal, or operational concerns arise.

4. Website Use

You agree to use this website lawfully and respectfully. You must not:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to systems or data
  • Upload malicious software or harmful code
  • Interfere with website functionality
  • Use the website to harass, abuse, or harm others
  • Copy or reproduce website content without permission

We may suspend or restrict access to users who breach these Terms.

5. Service Information and Accuracy

We aim to ensure all website information is accurate and up to date; however:

  • Information may change without notice
  • Errors or omissions may occur
  • We do not guarantee uninterrupted website access
  • Website content may not always reflect current service availability

You should contact us directly to confirm service details, pricing, locations, and availability.

6. Bookings and Enquiries

Submitting an enquiry or booking request through the website does not guarantee acceptance of services.

We may contact you to:

  • Confirm details
  • Assess suitability
  • Discuss support requirements
  • Arrange consultations
  • Request additional documentation

A formal Service Agreement may be required before services commence.

7. Fees and Payments

Where applicable:

  • Fees will be discussed before services commence
  • NDIS pricing may follow the current NDIS Pricing Arrangements and Price Limits
  • Private fees may apply for non-NDIS services
  • Cancellation fees may apply in accordance with applicable agreements and NDIS rules

Payment terms will be outlined in individual service agreements or invoices.

8. Privacy and Personal Information

We are committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 (Cth).

By using this website, you consent to the collection and handling of personal information as described in our Privacy Policy.

Information collected may include:

  • Contact details
  • Participant information
  • Enquiry details
  • Website usage data

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.

9. Cookies and Website Analytics

This website may use cookies and analytics tools to:

  • Improve website performance
  • Understand visitor behaviour
  • Enhance user experience
  • Support website functionality

You may disable cookies through your browser settings, although some features may not function correctly.

10. Intellectual Property

All website content, including:

  • Text
  • Logos
  • Graphics
  • Images
  • Documents
  • Branding
  • Website design

is owned by or licensed to Best Life Individual Support Services Pty Ltd and protected under intellectual property laws.

You may not reproduce, modify, distribute, or commercially use website content without prior written permission.

11. Third-Party Links

This website may contain links to third-party websites for convenience only.

We do not:

  • Endorse third-party websites
  • Control their content
  • Accept responsibility for their accuracy, privacy practices, or services

You access third-party websites at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law:

  • We exclude all warranties not expressly stated in these Terms
  • We are not liable for indirect, incidental, or consequential loss
  • We are not responsible for website interruptions, viruses, or technical issues

Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.

Where liability cannot be excluded, our liability is limited to the extent permitted by law.

13. Complaints and Feedback

We welcome feedback and aim to resolve concerns fairly and promptly.

Complaints may be submitted via:

  • Email: feedback@blissqld.com
  • Phone: (07) 5476 8038
  • Contact Form: Link to online form

Participants also have the right to raise concerns with the NDIS Quality and Safeguards Commission where applicable.

14. Accessibility

We are committed to making our website accessible and inclusive.

If you experience accessibility barriers or require information in an alternative format, please contact us and we will make reasonable efforts to assist.

15. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be published on this website with the revised effective date. Continued use of the website after changes are published constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of Australia and the laws of the State or Territory in which our business operates.

Any disputes arising in connection with these Terms will be subject to the jurisdiction of Australian courts.

17. Contact Us

Best Life Individual Support Services
Address: PO Box 407, Nambour QLD 4560
Phone: (07) 5476 8038
Email: feedback@blissqld.com
Website: www.blissqld.com